The CMA should immediately intervene and investigate these allegations and take necessary legal action.. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. In this case they counted them as arrived the moment UPS scanned the tracking label. Report. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. 1 Complain to the ticketing website. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. Can anyone help me? Buyers: viagogo charges a service fee on top of the ticket price. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. If youre not offered a refund, you dont have to accept this situation. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. Crucially in your case, this means. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. I had a flight delay, can I get compensation? Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. All. 2.15 Claims under the viagogo Guarantee. Yes No Contact Customer Support Regional Settings Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. To register, You must provide your real name, address, phone number, and email address. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % During this time, the Site will be temporarily unavailable. I entered the incorrect email when registering, how do I change it? You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). 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'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. Be the first to hear about special offers. 7.2 Copyright. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. How do I delete my listing? 3.1 Accurate Descriptions. 3.1 Accurate Descriptions. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Find out more about salaries and benefits at Viagogo. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. To be a member of this Site, You must agree to accept the terms in this Agreement. . The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. 2.7 Payment Authorization. You are viewing the PayPal Community Archives. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. Please remember that you will not be paid for this sale. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. 5.3 Disclosure of Information. 2.13 Ticket Information. There must be a way, the payment was not accepted yet. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). 6.6 No Agency. Thankfully, I have now managed to get to the bottom of it. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. What a load of shit, this site needs to GO. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. 6.4 Release. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? 0. 6.3 Allocation of Risk. The tickets were sold in October for 180, but so far I have not seen the money. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. If this is also unsuccessful We will not offer a refund. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . For example, if you bought tickets for the front row and ended up sitting near the back. They are significantly safer th. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing.
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