Originally, Jonathan made dinner reservations for us for all four nights with some of our choices, among them a teppanyaki table at Bana. Own or manage this property? Sincerely, Guest service center management, We traveled February with 3 kids - ages 5,2 and 6m and we booked the Nikte Swim-Up Master Suite. The choreographic was tight, the performances were fresh, the performers were uber-sexy, and the content was still (mostly) family-friendly. We were able to communicate in real time throughout our stay. Access for adults only. Restaurant with extra charge. Its a novel solve for a persistent problem. It also has a private room for parties. Playas, arrecifes de coral, albercas de cenotes cristalinos e inspiradoras ruinas mayas te esperan en la cercana Playa del Carmen. Enjoy the caress of the Caribbean breeze on your terrace as you gaze out over the lush gardens. My kids accidentally did this outdoors, this is a kids club, and they embarassed him repeatedly. Paradisus Playa del Carmen is an all-inclusive luxury playground catering to adults and children alike. Further, he kept on raising with me a really bizarre "issue" (this is laughable) where he kept saying my son passed gas. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. That is all gone now. Winning the Trip Advisor Travellers' award in 2014, this modern, stylish hotel is nestled amongst gorgeous green vegetation and offers a prime beachfront location. The perfect spot to enjoy Nikt's exclusive perks. Dining Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11 AM. I emailed the general email address a few days ago, but have not received a response. Indulge in refreshing tropical cocktails. Only open to Paradisus La Perlas guests aged 18+. Only open to Paradisus La Perlas guests aged 18+. Negligent conditions, irresponsible and aggressive staff, This was our second time staying here, and the quality of everything has deteriorated substantially. It will be arriving around 7pm. RESULT: The bottle, a corkscrew and two wine glasses were waiting for us when we returned from dinner. Unfortunately, the only time he could get for us was 9pm, which is a bit late for us when we are on vacation. Yes, Paradisus Playa Del Carmen offers airport transportation for guests. more. Three incredible swimming pools, giant water buckets and five slides are available for family fun. Adapted to allergies and intolerances. Family Concierge provides luxury amenities and superior personalized service, many of them especially designed to thrill the kids and ensure family memories that will last for the rest of your lives. Nikt seeks to satisfy our distinguished guests' ultimate desire for luxury and comfort. Located outdoors, this refined bar is reminiscent of international party destinations. Restaurant features . Review collected in partnership with this hotel, There are more places to choose from in the, paradisus playa del carmen la esmeralda hotel playa del carmen, Frequently Asked Questions about Paradisus Playa Del Carmen. In 2015 we stayed for two weeks and the entire first week was literally a wash as a massive tropical storm rolled through. For adults only. Second, because there are four open air teppanyaki tables in a room space dominated by them, the temperature inside the restaurant on a hot night is pretty unbearable. paradisus Soul Matters melia Born in the Med zel Stay curious! Yes, you could do these all yourself, and there are resources through the Melia app to do so but having someone with an inside track is invaluable feels like youre being expedited to the head of the line every time. Re: Paradisus La Esmeralda - Restaurant Menus 6 years ago Save Great! Felix will be thrilled to know he was a significant part of your stay with his kindness and his attention to detail. Enjoy top quality dishes from a fresh ceviche, a churrasco, or tatakis and dishes where raw fish is the main ingredient. I spoke to the Nikte front desk about it, they apologized and said a manager would contact me and make this right, and no one did. Seasoned cuts of the finest meat grilled in the Josper, Rodizio, Argentine and American style and paired with an innovative beverages menu. Answer 1 of 3: Hello, We are heading over to Paradisus La Esmeralda this weekend and I just found out about the renovations taking place by the Family Concierge building. Most of that is gone for now. I cannot believe that this hotel "overbooked" us and would not honor our long-standing reservation for Spring Break. In Playa del Carmen, ideal for adventures, Our premium rooms come with exclusive perks to delight all guests, Family-friendly restaurants and bars, and adults-only options, 791m2 of pure relaxation, with a gym and facial and body treatments, Splash about in our pools and learn about the local culture through various exciting activities, Large and versatile spaces in an extraordinarily beautiful natural setting. Very nice experience, perfect service with Alejandro at the cappella restaurant. Our delicious meals and freshly squeezed fruit juice station are very popular. YES, we do! The suite may be located in Paradisus La Perla or Paradisus Playa del Carmen (depending on availability). Paradisus Playa del Carmen is the perfect venue for a spectacular wedding or the most successful meeting, with the best sunsets in the Caribbean. But we really wanted to go and didnt express any disappointment to him. He simply goes above and beyond. It provides a dining room, a lounge with two sofa-beds and two bedrooms. We will do everything possible you have a great and memorable holiday next time. Guests can enjoy amazing views from our outdoor terrace. YHI Spa. Which room amenities are available at Paradisus Playa Del Carmen? And its no longer just Mexico and the Caribbean suffering. Family fun for all ages on a dream vacation in Paradisus Playa del Carmen. Savor a tropical cocktail, a margarita or a refreshing beverage without leaving the water. Thank you very much for stay with us and for your comments again. WHATS CHANGED Since it has been five years from our last visit, we have some insight into changes sparked by time and by COVID. Wine Spectator Award for Excellence 2019. Treat yourself! Jonathan, we are back at the room swimming and our pool towels were removed during the maids visit can you arrange for new towels. He was almost immediately accessible every time we had an inquiry or request, and never was unable to accommodate. ]?K&6{_"1~iJ#tCfc6\}TA4|-NIw3?9np}! ;C5jO4G\Ebh7ucqg86&[0fgL488T[&O!> :k}7C-^bI-irLV5E3sFKLgHJ*qz5 XvVxr#.Hc:[-oNA}2PWht]5@:C|=EJsQ 1fiz*JO62?;c~>&247";Xn%98w3ENSu3b[H6.vI>Rn). From a personal Family Concierge butler to take care of you at all times to a wide variety of services designed to ensure comfort and make you feel at home. Open to all guests, located in Paradisus Playa del Carmen. Put your taste buds in the hands of our experienced chefs and get ready for the gastronomical road trip of your life. Suite for adults aged 18+. It was a short walk to the Reserve lobby, and honestly, we didnt really need to do that during our stay. Have a family beach day. All rights reserved. DESCRIPTION: This restaurant combines fine dining with fresh air, where you can enjoy exquisite dishes from an a la carte menu. I tried the sake recommended to us. Rooms that will enchant you with a sophisticated design and careful attention to every detail. stream Where to have taco drop off for PDC shopping? A multicultural road trip through the most typical street food of Santa Monica and Venice Beach. Step off your terrace straight into a sparkling pool, one of many VIP Nikt perks waiting for you when you book this suite. Answer 1 of 13: Does anyone have restaurant menus for Paradisus La Esmeralda? Restaurant with extra charge. <> Get ready to enjoy our most premium-quality experience. See 14,274 traveller reviews, 12,462 candid photos, and great deals for Paradisus Playa Del Carmen, ranked #42 of 337 hotels in Mexico and rated 4.5 of 5 at Tripadvisor. This 393-room, 5-star property has 3 outdoor pools along with a full-service spa and 14 restaurants. In other words, the changes from 2017 are most prominently changes that are at a level above the Paradisus ability to have direct control. Treat yourself to a tasty coconut or tropical cocktail, taking in the chilled Caribbean vibe and typical local snacks. Please let me know if you have them. Comfort and luxury at the Paradisus La Esmeralda. #829 of 3927 restaurants in Playa del Carmen . Family-friendly restaurants and bars, and adults-only options . A multicultural street food experience that will take you to Santa Monica and Venice Beach. Down here in Playa del Carmen on vacation with Wife N and two friends we brought along. Vegan? If you do go to that pool, you can't miss him and he will make your vacation great. Paradisus La Esmeralda - Restaurant Menus, Re: Paradisus La Esmeralda - Restaurant Menus, Get answers to your questions about Playa del Carmen, AIRPORT INFORMATION: Cancun Airport to Playa and resorts along the coast, PUBLIC TRANSPORTATION: Taxi, Colectivo & ADO Bus Info, AI: Adults Only and Family & Child Friendly Resorts. A Japanese-style bar, an ideal place to enjoy while you wait to be seated at the Bana Restaurant. Encuentra el tiempo para mejorar tanto el cuerpo como el alma en el YHI Spa, un templo del bienestar. Open to all guests, located in Paradisus Playa del Carmen. Enjoy a dream stay at the Paradisus Playa del Carmen or Paradisus La Perla (subject to availability). Tripadvisor performs checks on reviews. Traditional Italian cuisine and sophisticated table service. Specially designed to offer superior comfort and greater privacy, our Family Concierge rooms are the perfect setting for the ultimate unique family vacation experience. We are appalled and disappointed by Melia and their negligence and disregard for their customers. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Paradisus Playa del Carmen te abre las puertas a todas las cosas que quieras experimentar durante tu estada en Riviera Maya. That section is the block directly north of the Reserve pool and Reserve lobby. Restaurant menu. Unfortunately we were limited to non adult-only restaurants (except for 1 night at SAL), but I would be very curious to try the rest. This is a restaurant where traditions and innovation come together to create an authentic Mexican fiesta. We chose this for the first time at the Paradisus. Unlimited Vacation Club - Secrets Maroma Beach. A wide range of snacks and grilled dishes. The resort is located along the Riviera Maya's prestigious Playa del Carmen enclave on Mexico's eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN). . The modern space offers a sophisticated backdrop and carefully selected menu of magnificently elaborated drinks. The resort is located along the Riviera Maya's prestigious Playa del Carmen enclave on Mexico's eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN). Holding bar for Fuego and Passion restaurants. Exclusively for Adults-Only guests Sal Steak Cave (*) for adults only. Restaurant with extra charge. Dishes in Olio. Top it off with a menu of innovative drinks like Raspberry Milk Punch or Smoking Bloody Mary. Open to all guests, located in Paradisus Playa del Carmen. We also had to wait on a line out the door for breakfast at the buffet. Try the sake. Mainly, the Paradisus is working its way through the tidal wave that has been COVID, and its clear that the challenges the resort industry faces are like many others in the form of staffing challenges, controlling costs without reducing the customer experience, and the like. Turtle Tips! Paradisus Playa del Carmen guests will also have access to 11 restaurants and eight bars. A Junior Suite with a terrace with views of the garden. My wife is Sicilian, she makes her own pasta and commented that all three pastas we ordered were outstanding. redit cards accepted Outdoor seating Wi-Fi Parking Booking Wheelchair accessible. Simply delicious! DESCRIPTION: This restaurant combines fine dining with fresh air, where you can enjoy exquisite dishes from an a la carte menu. Enjoy holidays on another level at The Reserve, providing personalised service, exceptional attention and special programmes for both adults and children, Discover exquisite cuisine for all tastes in the 22 restaurants and bars, 5 of which have won the Wine Spectator award for excellence. Pathetic customer service! Chef Max from Passions restaurant redesigned his entire 7 course menu on the night I ate there to make sure there would be nothing I was allergic to in the dishes and provided a special salt . In addition to a private terrace overlooking the beautiful gardens. Feel the fire and passion of a true Latin restaurant, taste it in every dish fused with touches from other worldly cuisines. We really recommand. This was beyond unacceptable and rude. Enjoy a cocktail before or after dinner or combine a beverage with a great conversation at any other time of day. The food is beyond amazing and I know you will love it!! Tripadvisor staff removed this post at the original author's request. #58 of 3824 restaurants in Playa del Carmen #58 of 1407 seafood restaurants in Playa del Carmen . Nine restaurants and seven bars focused on the highest quality food, service, and dcor provide guests with an unrivaled culinary experience View restaurant. WEATHER Really quickly, the weather was ridiculously awesome. Designed to transmit luxury and peacefulness to make your stay a magnificent experience. We look forward to meeting you again in the near future. Little to no explanation and communication. We were supposed to get an upgrade with our status, but alas, there were no rooms available (I'm not really sure that was the case based on what I saw). With exclusive wedding packages, spacious and flexible . Thank goodness I saw their email in my spam or else I may have actually shown up with no place to stay! With one exception, all restaurants within the resort are included in the resort price, so we've been going to a different place . Does anyone have restaurant menus for (ta && ta.queueForLoad ? - See 1,178 traveler reviews, 1,368 candid photos, and great deals for Paradisus La Perla - Adults Only - All Inclusive at Tripadvisor. A world of flavors in every dish. Reserved for The Reserve guests, open for breakfast and lunch, and open for a la carte dinner for adults only (reservation required). Set in an spectacular mangrove forest near vast, white-sandy beaches, this all-inclusive luxury resort guarantees a truly unique vacation. My emails with them were like a real-life Seinfeld episode in which I kept saying "but I have a reservation" and they kept saying, "yes but we didn't hold it." Jonathan, we think the air conditioner in the main room isnt working could someone from maintenance come by and check? RESPONSE: Can I send them now or after 11am? RESULT: maintenance arrived within 30 minutes and fixed the A/C. Increbles y variadas experiencias gastronmicas en sus restaurantes y bares. Pro tip In terms of living quarters, its what you would expect from the Paradisus. Los nios tambin disfrutarn de un sinfn de aventuras y participarn en emocionantes juegos y experimentos que despertarn su curiosidad e imaginacin. At this point its important to give a major shout out to our Reserve concierge, Jonathan, who was easily the best concierge weve had in all five of our stays. For those of you who havent been here before, it will hopefully give you a better picture as well. What this does allow the resort to do is offer Reserve-level service to a particular class of room without requiring that the room be physically connected to the Reserve section. We booked a nikte swim up mater suite for myself, my husband, toddler and baby. Ubicado en un increble bosque de manglares muy cerca de enormes playas de arena fina y blanca, este resort de lujo todo incluido garantiza una estada verdaderamente nica. Enjoy a smoky Latino-Mexican breakfast or lunch. Omar, an employee at the kids club, allowed another parent to sign out my child next to my child's name, and when I told him that was problematic, he rolled his eyes and said it wasn't a big deal. It misted once for about 30 seconds. A genuine delight. Rated number 39 of 135 hotels in Riviera Maya, Mexico by Canadian travellers. Paradisus Playa Del Carmen, Playa del Carmen: 14,284 Hotel Reviews, 12,462 traveller photos, and great deals for Paradisus Playa Del Carmen, ranked #45 of 337 hotels in Playa del Carmen and rated 4.5 of 5 at Tripadvisor. Bana, which Id describe as pan-Asian with private teppanyaki rooms, has expanded from just the adults only side to the family side as well, as Bana Family. Decorated in deep reds, browns and white, it creates the perfect vibe to round off a spectacular evening. GABI CLUB BAR Reminiscent of international party destinations, the Gabi Club combines the upscale, modern design of the hotel with the relaxed, pristine feel of the Playa del Carmen beaches. International adults-only buffet. We spent a lot of time at the pool by the lunch box restaurant, and by far your best employee is Alejandro (a server at the lunch box/heated pool area). ACCESS: Royal Service, Family Concierge and walk in guests. In our opinion, it didnt matter. stunning menu of libations. We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. Amenity wise, the hotel used to do a lot of different things for kids during the day and early evening hours. This is a great addition to the resort. This is the life! Adults only. Comfort and luxury in a very spacious suite. Olio, #113 among Playa del Carmen Italian restaurants: 30 reviews by visitors and 15 detailed photos. With a total of 501 rooms, the resort is made up of clusters of two to four-story buildings. . A modern dining experience featuring Asian fusion cuisine, Teppanyaki tables and a sushi bar, all from our experienced chefs. Wine Spectator Excellence Award 2019. A carnivore's delight, SAL Steak Cave offers top choice meat cuts, in a variety of grilling styles complemented by one of a kind cocktail menu; truly a dining experience like no . TYPE OF CUISINE: International ATMOSPHERE: Casual HOURS: Breakfast, lunch and dinner DRESS CODE: Resort casual Adults only Exclusive access is reserved for Royal Service guests SUNSET GRILL There is no question we will return to the Paradisus, we will do another swim-up, and we will ask for Jonathan at The Reserve! Savour an incredible experience with your family, The Kids Zone is reserved for our youngest guests and is a place where they will have a great time with sports, activities, workshops and a games room with board games and video games, Nursery service for children from 12 months to 4 years of age, open from 9am to 10pm, Kids Zone for children between ages 5 and 12, open from 9am to 10pm, Learn a different craft every day: Create your own piata, masks and kites, Games on the beach and in the pool, treasure hunts, mini-Olympics, Indian camp, among many others (available depending on the season), Younger guests can also enjoy Mini Life-Enriching Experiences: cookie, pizza and cocktail workshops. Proceed to the restaurant's website. That means nothing at the resort. Wine Spectator Excellence Award 2019. Open to all guests, located in Paradisus Playa del Carmen. Not kidding. Ill overlook the subpar experience at Bana family for the unexpectedly awesome new experience at Capella and give the resort credit for creating Bana Family to make everyone happy. Enjoy your meals on a garden-facing terrace or in our indoor seating area. A variety of aromas and flavours to surprise your taste buds, A full programme of activities, sports, excursions and much more awaits you at Paradisus Playa del Carmen. No paid endorsements here these products are gold. A space where you can savor the magic that is performed in its kitchens. 791m2 of pure relaxation, with a gym and facial and body treatments. This certifies the companys commitment to social responsibility with regard to its employees, investors, customers, public authorities and society, as well as caring for the environment together.